Published on November 14th, 2013


Set up your emails on your iPhone

Setting Up Email – iPhone

Need help setting up your Mail account? Unable to send or receive an email message? This document will guide you through setting up your email account and resolving common issues.

Setting Up

Before you can use your email account on iPhone – you need to add your account to Mail.

  1. Tap Mail
  2. Select your account type. Tap Other if your account is not listed.
  3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise,you will be prompted for any additional settings.
  4. Once your account information is saved – you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account
If you experience any difficulty in sending and receiving email – continue to the next step in the assistant.

Check Connection

Check your connection by using Safari to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service. If you are unable to sign in or otherwise unable to connect, turn off Wi-Fi to use only the cellular network data connection.

To turn off Wi-Fi, tap Settings > Wi-Fi

Resolve Multiple Device Lock-Out

Using two or more devices to access the same email account sometimes creates a lock-out issue that is easily solved.

Some steps you can take to prevent this from occurring are not leaving your computer’s mail application open, and increasing the interval to fetch mail on your computer and iPhone. To change this setting on iPhone go to Settings > Mail, Contacts, Calendars > Fetch New Data

Check SMTP Settings

  1. Tap Settings > Mail, Contacts, Calendars. Under Accounts, tap the account from which you’re trying to send mail. You may need to tap your account more than once.
  2. Under Outgoing Mail Server, tap SMTP. If you don’t see Outgoing Mail Server, you may need to tap your account once more under Advanced first.
  3. Tap your carrier’s SMTP server. Select On on the On/Off slider. Return to the SMTP screen. If additional items are listed under Other SMTP Servers, turn those on as well

Set Up Account Directly on iPhone

Mail settings may vary between computers and mobile devices. If you’ve synced your email account using iTunes, setting it up directly on your iPhone will help ensure you have the correct settings in place.

  1. Tap Settings > Mail, Contacts, Calendars. Under accounts, tap Add Account.
  2. Next, tap your email provider. When you enter your email address, iPhone will look up your serviceprovider’s settings for you. If iPhone can’t find your service provider’s settings, you will need to obtain these from your provider directly.

Troubleshooting Tips and Resolving Issues with Mail

Most common issues with Mail, for example, failure to download new messages, failure to create new messages, can be resolved by quitting and re-opening the Mail app. To do this, double tap the Home Button to open the Multi- Tasking list, and tap and hold on an app icon. Once the list starts to ‘wiggle’, locate Mail and tap the in the top left hand corner of its icon. Press the Home Button once to return to the Home Screen, and tap the Mail icon to re- open normally.

If quitting and re-opening the Mail app does not resolve your issue, you can also try restarting iPhone.

To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

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